Reach the right support path fast.
If you need help with onboarding, dashboard access, billing, lead rescue flows, or platform issues, use the routes below so your request lands with the right level of urgency.
General support
Email support is the fastest universal contact path for account questions, onboarding, access help, billing questions, and platform troubleshooting.
Email support@hvacairescue.com- Include your company name and the email tied to your account.
- For dashboard issues, include the page, device, and what you expected to happen.
- For urgent operational issues, include whether leads, messages, or answering coverage are affected.
Priority issue guidance
If the issue affects live client operations, tell us that clearly in the subject line and message body.
- Urgent: lead capture, call answering, live messaging, or outage concerns
- High: dashboard access, broken workflows, incorrect plan access, failed onboarding steps
- Standard: copy changes, settings questions, roadmap requests, training help
Current clients
If you already have dashboard access, the Support Center tab inside the client dashboard is the best place to report platform issues tied to your account.
Open client dashboardProspects and pre-sales questions
If you are evaluating HVAC AI Rescue and want package guidance, implementation fit, or pricing clarification, use the same support inbox and label the subject line as Sales Question.