How HVAC AI Rescue handles your information.

Information we collect

We may collect information you provide directly, information generated by platform activity, and limited technical usage data.

• Contact details such as business name, owner name, email address, phone number, and billing contact information.
• Operational data such as onboarding responses, configuration settings, call recovery details, lead records, support tickets, and campaign activity.
• Communications data such as call metadata, SMS content, chat submissions, support requests, and other workflow messages processed through the platform.
• Technical data such as browser, device, page interactions, and basic diagnostic logs used to monitor system health and improve reliability.

How we use information

We use information to deliver, improve, secure, and support the HVAC AI Rescue platform.

• Provision and operate onboarding, messaging, AI voice, reactivation, reporting, and dashboard services.
• Respond to support requests, service issues, billing events, and compliance concerns.
• Measure platform usage, diagnose failures, and protect the system from abuse or unauthorized access.
• Communicate important service updates, account notices, onboarding instructions, and product-related support information.

How we share information

We do not sell personal information. We may share information with trusted service providers and infrastructure partners where needed to operate the platform.

• Cloud hosting, database, authentication, communications, and payment vendors that support the product.
• Integrations or workflows configured by the client, such as CRM or calendar handoff systems.
• Professional advisers or authorities when required for legal, contractual, fraud-prevention, or security reasons.

SMS and communication data

HVAC AI Rescue may process business communication data, including SMS and related engagement events, to provide lead rescue, reactivation, support, and platform operations. Clients are responsible for using lawful consent practices for customer communications and for complying with applicable messaging rules.

Data security

We use administrative, technical, and operational safeguards designed to protect platform data. No system can guarantee absolute security, but we work to reduce risk, monitor incidents, and limit unnecessary exposure of client data.

Your choices

You may request updates or corrections to account information, request assistance with communication preferences, or contact us regarding privacy questions. Some retention and transaction records may be preserved where required for legitimate business, billing, fraud-prevention, or legal reasons.

Contact

For privacy-related questions, contact support@hvacairescue.com. If your request relates to dashboard access or a client account, include your company name and the email address tied to the account so we can route the request correctly.